Project Quality Management Why, What and How, Second Edition

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Project Quality Management Why, What and How, Second Edition

Table of Contents:
  • Chapter 1. Understanding Quality in the Project Management Domain
  • Chapter 2. Evolution of Quality and Its Contemporary Application
  • Chapter 3. Pioneers and Paradigms
  • Chapter 4. Project Quality Planning
  • Chapter 5. Project Quality Assurance
  • Chapter 6. Project Quality Control and Quality Improvement
  • Chapter 7. Collecting and Understanding Project Data
  • Chapter 8. Understanding Project Processes
  • Chapter 9. Analyzing Project Processes
  • Chapter 10. Solving Project Problems
  • Chapter 11. Common Project Practices
  • Chapter 12. Project Systems and Solutions

This book is a product of frustration. Quality is clearly one of the key components of project success. Everyone talks about quality. Everyone demands and promises quality in project implementation. But in the end, it seems to be much mentioned and little employed. The reason why is not difficult to identify or understand. Many quality tools — indeed many quality books, lectures, and training sessions — seem to be oriented toward the manufacturing domain. A discussion of methods and tools may start off generally enough, but as soon as examples enter the discussion, they leap right back to some kind of manufacturing environment. That may be fine for shop supervisors, but it provides little information of relevance to project managers who work with intellectual processes more than the action details of production.

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