An Introduction to Total Quality Management

An Introduction to Total Quality Management

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An Introduction to Total Quality Management

TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.

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Benefits: 
  • Improved Quality 
  • Employee Participation 
  • Team Work 
  • Internal & External Customer Satisfaction 
  • Productivity, Communication 
  • Profitability & Market Share

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