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TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at lon...

An Introduction to Total Quality Management

An Introduction to Total Quality Management

TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society.
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Benefits: 
  • Improved Quality 
  • Employee Participation 
  • Team Work 
  • Internal & External Customer Satisfaction 
  • Productivity, Communication 
  • Profitability & Market Share
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