 |
| Issue tracking excel template free download |
Issue tracking excel template free download
Issue tracking is the process of monitoring problems that users are experiencing with a software product. While issue tracking primarily came about as a solution for tracking problems in software, the principles can be applied to physical products, a customer service map, and any other facet of a business that customers interact with.
By definition, issue tracking doesn't have to be accomplished through a software solution, but the two generally go hand in hand. The majority of issue tracking procedures are achieved through an issue tracking system — an app that records customer problems feeds them through a journey and makes it easier for customer support to view a timeline of the customer's problem.
Issue tracking is most often used as a way to discover and resolve bugs in software, so you'll find issue tracking systems more prevalent in beta and alpha software.
Who is responsible for issue tracking?
Once you’ve identified an issue in your product, you then need to work out who is responsible for fixing it — and that can be easier said than done. While it helps to have a dedicated manager working on issue resolution, the responsibility will typically fall on whoever is the most capable of solving the problem.
For instance, if the problem is occurring within a form handler on your website, then your web development team will likely take the lead. On the other hand, if your customer is having a hard time with the setup of your app, then this will be delegated to your customer support staff.
Download also:
Reference: airfocus
Post a Comment