The Contract Management Process |
Successful contract management covers the period from the beginning of a procurement until after a contract ends. The receipt of goods and services at the right price, quality, and on time as well as proper compensation of the contractor is the goal of a successful procurement.
However, poor contract management often results in end-user frustration, reluctance to use new vendors, agency acceptance of poor quality service or goods, increased costs due to lack of quality or overpayment to contractors, lack of contractor accountability, and generally poor contractor performance.
A good contract is a means to an end. Simply enforcing the contract, however, does not necessarily result in a successful relationship with the contractor. Success should instead be measured by the effectiveness of the program that the contract supports.
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